Broken promises

The automobile industry sleeps over the question of emissions warranty

Published: Wednesday 15 August 2001

the deadline for Indian automobile manufacturers to inform customers regarding the emissions warranty scheme ended on July 1, 2001, but manufacturers have done precious little to inform their customers about the scheme that they were supposed to offer for Euro II compliant vehicles. The scheme aims at revealing technical malfunctioning in the emission control systems and making the manufacturer responsible for the same.

To check out if the industry was indeed serious about implementing the scheme, Centre for Science and Environment, a Delhi-based non-governmental organisation, carried out a sample survey in the capital amongst the dealers of some of the leading automobile manufacturers, such as Hero Honda, Telco, TVS, Maruti and Hyundai.

The survey, which covered more than six dealers in the capital, revealed that none of the manufacturers had bothered to inform their customers about the warranty. Except for Hero Honda, which had published advertisements in some newspapers, most automakers have not even mentioned the 'emissions warranty' in their brochures, which are given out to prospective buyers.

Sales executives were questioned about the warranties that are being provided by the companies. None of them talked about emissions warranty. Only one of the executives said that there was some such thing in his training manual, but obviously he did not think it important enough to mention about it in the first place. Society of Indian Automobile Manufacturers ( siam ) terms this situation only as a delay and claims that the manufacturers would soon start the publicity of the scheme.

But the fact remains that although siam announced the scheme with much fanfare on February 20, 2001 saying that "it is a proactive step on the part of the industry to shoulder the responsibility", the industry has till yet not taken the required steps for its implementation.

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