Talking ATMs

ATMS>> Visually challenged • Mumbai

Published: Monday 30 November -0001

imageATM manufacturers have unveiled talking teller machines.

The country’s banking establishment is working to change its attitude towards visually challenged customers, of course, following repeated prodding by the Reserve Bank of India.

At an event at Xavier’s Resource Centre for the Visually Challenged in Mumbai Sam Taraporevala, the head of the institution, said the conventional ATMs are useless for us as they say the bare minimum, like welcome and thank you.

Taraporevala, who is visually challenged, said as an experiment, ATM makers, NCR and Diebold, have installed two machines in the campus. They have headphones so that one can hear the instructions and feed the data. The keyboards are in Braille. It has an option to blank out the screen to ensure that no bystander misuses the pin.

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